Meliá Vinpearl expansion: powered by CiHMS – complete hospitality management solution

Meliá Vinpearl expansion: powered by CiHMS – complete hospitality management solution

24 February 2022 , Meliá Hotels International, is set to become one of the largest international hotel brands in Vietnam through a new collaboration with the country’s largest domestic hotel owner, Vinpearl.

Melia first entered Vietnam back in 1999 with the opening of Meliá Hanoi. Since then, Meliá has expanded its market domestically and in the Asia Pacific, such as Indonesia, Malaysia, Myanmar, and Thailand.

Melia Vinpearl Hue

Melia Vinpearl Hue

While taking over the management from VinPearl, Meliá had decided to continue the collaboration with VinHMS as the hospitality management solution provider for the Meliá Vinpearl hotel chains and resorts in Vietnam.

The cloud-based hospitality management solution CiHMS is a product developed by VinHMS – a Vietnam technology company specializing in developing and providing digital transformation solutions that are globally certified by international standards. CiHMS is a complete solution for all hotel operation needs, powerful and highly integrated. The advantage of CiHMS is its exceptional stability, quick implementation with simple setup & installation in a short time.

CiHMS is fully equipped to optimize and manage all your business operations seamlessly. Real-time synchronization throughout the system from your front desk to maintenance & housekeeping right on your staff’s mobile devices. Multidimensional and multimedia integrations along with facial recognition technology, OCR technology, or QRMenu – the future of FnB boosts hotel’s performances while limiting physical interaction between customers and hotel employees to a minimum, ensuring customers feel safe and secured in this sensitive time of COVID-19 outbreaks. The latest feature – MICE connects the reservation system banquet department to organize meetings, incentives, conferences, and exhibitions, enabling hotels to centralize all these functionalities on just one single platform.

The hospitality management solution – CiHMS is always up-to-date with the latest technology, ensuring Meliá meets operations and business’ constantly changing needs. In addition, CiHMS is extremely safe, highly reliable and secured, and is certified with PCI/DSS level 3. VinHMS was the first member of HTNG – Hotel Technology Next Generation Association in Vietnam.

Up to now, VinHMS has successfully implemented the hospitality management solution CiHMS for 40 hotels domestically, including Vinpearl, Naturekey, Andochine, and more. Moreover, other digital transformation solutions such as CiAMS – Asset Management Solutions, CiTravel – Hotels Management solution for SMEs have been deployed simultaneously for varied clients across the nation. “All digital transformation solutions provided by VinHMS aims for breakthroughs and feasibilities, striving to help Vietnam enterprises close up the technology gaps and compete with the international businesses”, said Mr. Hoang Nguyen – CEO of VinHMS. “Although the recent COVID-19 pandemic made such a huge impact on the hospitality overall, it was a perfect time for the industry to kick-start their digital transformation journey, to ease out the operations expenses, boost up your room occupancy, revenue as well as customer experience.”


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